There are a few important things to please keep in mind when returning a product you purchased. You can return unwanted items by post within 30 working days of receipt of your goods.
Glue products do not support returns and exchanges.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@swaniyalashes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@swaniyalashes.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Return within 30 days for a refund. Buyer pays return shipping.
- Items must be unused, in the same condition as received and include all original packaging.
- Carefully pack any items to avoid damage during transport. We do not accept responsibility for any products returned that are lost or damaged in transit.
- Please ask us questions before making a purchase. If item is defective, please contact us within 5 days of receiving the item. We will replace the item once we receive defective product.
- If you are not satisfied with the products you receive for any reason, please contact us and we will do our best to resolve the issue!
- Once items are shipped, we are not responsible if the package is damaged or becomes lost.
- If a you wants to cancel your own order, you have to inform us about it before the order has been shipped. And we will inform you about cancelling the order via email or Tidio. The refund request will be processed within one business day. It could take up to 5 business days for the refund to appear on your statement (Paypal), depending on how long it takes your bank to process the transaction.
- If the order has already shipped, you will receive a notification that the order is already on its way and that refund is available after you will return the package to us. When the return reaches us, you will issue a refund for the order.